Phone: 717-362-6549

  IT Director:
……….Samuel Lisa

  CAIU Helpdesk:
……….Help Desk Ticket

Before attempting any other form of contact, send a detailed email to helpdesk@caiu.org; you will immediately receive a reply stating that your ticket was received and that someone from CAIU will be in contact shortly. Average turn around time will be under 3 school days from submission to completion of ticket.

When your technology issue is more of a general question where you aren’t necessarily asking for someone to come fix an issue, you can direct those questions to UDA IT Director Samuel Lisa at lisas@udasd.org.

If you are unable to email, a call can be placed to 717-362-6549 but be aware this is a general mailbox that is only checked once per day. This is a line strictly for internal helpdesk questions. Leave a message and you will get a return call or visit within approximately 3 school days.

UDASD utilizes a High School student help desk. This program provides valuable experience to our students, and alleviates the lower level tech issues from the technology department allowing more advanced issues to be resolved in a more timely fashion. Employees are reminded that they are never to directly give a student permission to touch the district’s technology or put those students on the spot by calling on them directly. Assignments of help desk tickets will be made by the IT Director to one of the students working for the student help desk. All employees are expected to continue using the process described above and students will be assigned tickets that they are capable of completing.